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How does HP install software and gather data? Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. Need Windows 11 help? Product Homepage. Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.

Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change.

Two simple steps to show what drivers are available for your product. Click on the Windows search icon. It is located in the lower left-hand corner of your Windows desktop. Search for WinVer. Find your OS and version number on the popup from Microsoft. See adjacent image as example. Use the drop down to select your Operating System version. What OS do you have? Select your Operating System. Use the drop down to select your Operating System version and click submit.

What version of OS do you have? Select your Operating System version. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help?

Turn on the computer. When the installation finishes, the drive name should display in Device Manager. For any other error, see the information that is provided with the error code.

Resetting the BIOS might also resolve this problem. Turn off the computer. Follow the on-screen prompts to detect and resolve any problems. If the drive is still missing after resetting power, do the following: Desktop computers : Check the drive cable connections. Remove the side panel.

Power cable Data cable. If Windows recognizes the drive, you are finished. Note: If you suspect that the drive might be bad after using these steps, test the drive to see if the hardware has failed. Clear the upper and lower registry filters Clear the registry filters for Device Manager error codes 10 , 19 , 31 , 32 , 39 or Test for optical drive hardware failure The laser alignment and the hardware that supports it must retain a high degree of accuracy.

Reinstall disc recording software Upgrading the operating system or installing certain types of software can cause other recording software to lose connection to the drive.

After you uninstall CyberLink Power2Go, restart the computer. HP provides many free software and driver downloads. Note: If the operating system you want is not on the list, HP does not have drivers for that operating system.

Perform a System Restore to resolve an issue in Windows If the issue is recent, restore the computer to a point before the problem began, to resolve the issue. Perform a Windows 10 system reset If the issue persists, recover the computer back to its original configuration. Select a location. Europe, Middle East, Africa. Asia Pacific and Oceania. Select a language. Confirm Back. Search all support. Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number.

Loading Results. The Virtual Agent is currently unavailable. In such cases updating the device driver is the best solution to fix the issue. Update the Driver 4. To use Advanced Driver Updater, follow these steps: 1. Download and install Advanced Driver Updater. Quick Reaction:. Share On :. About The Author.

Preeti Seth A UX writer who loves explaining technical details in a clear, crisp, and concise manner. August 8, August 8, Preeti Seth. Driver Guide How To. August 5, August 8, Preeti Seth. Leave a Reply Cancel reply Your email address will not be published. Seen on. This website uses cookies to ensure you get the best experience on our website. Learn more. This comprehensive process allows us to set a status for any downloadable file as follows:. We have scanned the file and URLs associated with this software program in more than 50 of the world's leading antivirus services; no possible threat has been detected.

Based on our scan system, we have determined that these flags are possibly false positives. It means a benign program is wrongfully flagged as malicious due to an overly broad detection signature or algorithm used in an antivirus program. Do you recommend it?